Policy summary
When is a cancelled booking refundable?
A full refund is provided when a customer cancels more than two weeks before the event. No refund is issued when a customer cancels within two weeks of the event.
If Home & Away Gaming cancels, modifies or postpones a booking because of unforeseen circumstances, we will offer either a full refund or the opportunity to reschedule.
01
Customer cancellation periods
Please notify us as soon as possible if you need to cancel. The timing of the cancellation determines which part of the policy applies.
This page explains the existing cancellation terms. Your booking may also be subject to the applicable Terms & Conditions.
02
If we must cancel, modify or postpone
Home & Away Gaming may need to cancel, modify or postpone a booking because of unforeseen circumstances. If this happens, we will offer:
- A full refund; or
- The opportunity to reschedule the event.
We will contact the booking customer using the details supplied with the order to discuss the available option.
03
Gaming and tent party space requirements
The organiser is responsible for providing a suitable event area. The existing booking requirements recommend:
- A minimum space of 4 × 2 metres for gaming parties.
- A minimum space of 6 × 6 metres for tent parties.
- An area free from hanging branches and sharp objects.
These dimensions concern the clear operating area rather than only the physical size of individual equipment. If the available space is uncertain, contact us before booking or review the Party Planning Guide.
04
How to request a cancellation or booking change
Contact Home & Away Gaming promptly and provide enough information for us to identify the booking.
- Name used for the booking
- Booking or order number, if available
- Event date and venue
- Package booked
- Change or cancellation requested
- Current contact details
Email info@homeandawaygaming.co.uk, call 07874 801436, or use the Contact Us page.